Pengaruh Loyalitas dan Fanatisme Supporter pada Klub terhadap Keputusan Pembelian Merchandise Orisinal: Studi pada Supporter Persela Lamongan

Asma'ul Khomsiyah(1), Sanaji Sanaji(2*),

(1) Universitas Negeri Surabaya, East Java
(2) Universitas Negeri Surabaya, East Java
(*) Corresponding Author

Abstract


This study aims to investigate the effect of loyalty and fanaticism on supporters’ loyalty in purchasing original merchandise. Fanaticism was proposed to mediate the effect of loyalty on purchase. About 100 samples from supporters of Persela Lamongan football club were used to test the proposed model. Data were collected by questionnaire and tested its validity and reliability. We apply Partial Least Square (PLS) method to test the hypothesis. Based on the research results, it could be concluded that fanaticism did not affect purchasing decisions. Meanwhile, it had been proven that supporter loyalty had a positive effect on fanaticism, supporter loyalty had a significant positive effect on purchasing decisions. It means that fanaticism was not able to strengthen the influence of supporter loyalty on purchasing decisions.

Keywords


Fanaticism; Loyalty; Original merchandise; Purchasing decision; Supporter

Full Text:

PDF

References


Anam, H. C. & Supriyadi, S. (2018). Hubungan Fanatisme dan Konformitas terhadap Agresivitas Verbal Anggota Komunitas Supporter Sepak Bola di Kota Denpasar. Jurnal Psikologi Udayana, 5(01), 132–144.

Aswanto, H. K., & Nurchayati, N. (2020). Pengalaman Perempuan yang Telah Menikah Menjadi Bonita. Character: Jurnal Penelitian Psikologi, 7(1), 2–10.

Bauer, H. H., Stokburger-Sauer, N. E., & Exler, S. (2008). Brand Image and Fan Loyalty in Professional Team Sport: A Refined Model and Empirical Assessment. Journal of Sport Management, 22, 202–226, https://doi.org/10.1123/jsm.22.2.205

Belk, R. W. (2004). Men and Their Machines. Advances in Consumer Research, 31, 273–278.

Bristow, D. N., & Sebastian, R. J. (2001). Holy Cow! Wait ’til Next Year! A Closer Look at the Brand Loyalty of Chicago Cubs Baseball Fans. Journal of Consumer Marketing, 18(3), 256–275. https://doi.org/10.1108/07363760110392976.

Ceritajersey.com (2019). Laskar Joko Tingkir - Persela Lamongan 2019 Home Jersey. Diakses pada tanggal 23 Juni 2020 di https://www.ceritajersey.com/2019/06/ laskar-joko-tingkir-persela-lamongan.html

Chung, E., Beverland, M. B., Farrelly, F., & Quester, P. (2008). Exploring Consumer Fanaticism: Extraordinary Devotion in the Consumption Context. Advances in Consumer Research, 35, 333-340.

Chung, E., Farrelly, F., Beverland, M. B., & Karpen, I. O. (2018). Loyalty or Liability: Resolving the Consumer Fanaticism Paradox. Marketing Theory, 18(1), 3–30. https://doi.org/10.1177/1470593117705696.

Cova, B., & Cova, V. (2002). Tribal Marketing: The Tribalisation of Society and Its Impact on the Conduct of Marketing. European Journal of Marketing, 36(5/6), 595–620. https://doi.org/10.1108/03090560210423023.

Da Silva, E. C., & Casas, A. L. L. (2017). Sport Fans as Consumers: An Approach to Sport Marketing. British Journal of Marketing Studies, 5(4), 36–48.

Deveci, G., & Ercis, A. (2017). Determining the Influence of Fanatical Tendencies on Consumption Styles Based on Lifestyles. Marketing and Branding Research, 4(1), 33–49. https://doi.org/10.33844/mbr.2017.60418.

Elahi, A., Mahmoudi, B., & Yazdi, H. A. (2018). The Impact of Team Reputation and Team Quality on the Loyalty of the Fans of Iranian National Volleyball Team: A Mediating Role of Satisfaction. Annals of Applied Sport Science, 6(4),39–48. https://doi.org/10.29252/aassjournal.6.4.39.

Fillis, I., & Mackay, C. (2014). Moving Beyond Fan Typologies: The Impact of Social Integration on Team Loyalty in Football. Journal of Marketing Management, 30(3-4), 334–363. https://doi.org/10.1080/0267257X.2013.813575.

Funk, D., Mahony, D., & Ridinger, L. (2002). Characterizing Consumer Motivation as Individual Difference Factors: Augmenting the Sports Interest Inventory (SII) to Explain Level of Spectator Support. Sport Marketing Quarterly, 11(1), 33–43.

Ghozali, I. & Latan, H. (2015). Konsep, Teknik, Aplikasi Menggunakan Smart PLS 3.0 untuk Penelitian Empiris. Semarang: BP Undip.

Habibie, T.N. (2015). Hubungan antara Fanatisme dan Solidaritas Sosial di Komunitas ICI Moratti Regional Malang. Jurnal Mahasiswa Sosiologi, 2(1), 1–32.

Huynh, G., & Wilson, J. A. J. (2014). Vietnamese Attitudes and Behavioural Patterns towards Counterfeit Brands. ASEAN Marketing Journal, 6(2), 89–104. https://doi.org/10.21002/amj.v6i2.4217.

Johnston, D. (2004). Consumer Loyalty Amongst Sport Fans: AGF Case Study. Thesis (Master Program), Aarhus University, Aarhus, Denmark.

Kaynak, E., Salman, G. G., & Tatoglu, E. (2008). An Integrative Framework Linking Brand Associations and Brand Loyalty in Professional Sports. Journal of Brand Management, 15(5), 336–357.

Khuong, M. N., & Duyen, H. T. M. (2016). Personal Factors Affecting Consumer Purchase Decision towards Men Skin Care Products — A Study in Ho Chi Minh City, Vietnam. International Journal of Trade, Economics and Finance, 7(2), 44–50. https://doi.org/10.18178/ijtef.2016.7.2.497.

Kotler, P., & Keller, K. L (2016). Manajemen Pemasaran. Edisi 12, Jilid 1. Jakarta: PT. Indeks.

Kusuma, Y. B. (2016). Analisis Perilaku Pendukung Wanita Klub Sepakbola di Indonesia, Jurnal Ekonomi dan Bisnis Airlangga, 26(3), 1–22.

Maderer, D., & Holtbrügge, D. (2019). International Activities of Football Clubs, Fan Attitudes, and Brand Loyalty. Journal of Brand Management, 26(3), 411–426. https://doi.org/10.1057/s41262-018-0136-y.

Mubina, M. F., Amirudin, A., & Lathifah, A. (2020). Fanatisme dan Ekspresi Simbolik Supporter Sepak Bola Panser Biru dan SNEX Semarang: Kajian Etnografis. Endogami: Jurnal Ilmiah Kajian Antropologi, 3(2), 217–226.

Mahmudah, S., & Liana, C. (2018). Sejarah Persela Lamongan. Avatara, 6(2), 175–184.

Muslich, M., & Dewi, N. W. S. P. (2017). Hubungan antara Fanatisme dengan Perilaku Konsumtif pada Supporter Lazio di Surabaya. Jurnal Psikologi UNESA, 7(4),13–18.

Phau, I., Sequeira, M., & Dix, S. (2009). Consumers’ Willingness to Knowingly Purchase Counterfeit Products. Direct Marketing, 3(4), 262–281. https://doi.org/10.1108/17505930911000865.

Piipponen, H. (2011). Enhancing Customer Relations in Team Sport Business. Thesis (Master in Marketing). Department of Marketing and Management – School of Economics, Aalto University, Helsinki, Finland.

Redden, J., & Steiner, C. J. (2000). Fanatical Consumers: Towards a Framework for Research. Journal of Consumer Marketing, 17(4), 322–335. https://doi.org/10.1108/07363760010335349.

Rizki, F. A., & Utomo, M. A. (2017). Pengaruh Brand Image, Brand Trust, dan Perceived Quality terhadap Brand Loyalty Adidas pada Chelsea Indonesia Supporter Club (CISC) di Depok. Jurnal Ilmu Manajemen Oikonomia, 13(2), 37–48.

Rohman, F. (2019). Enhancing Loyalty: Improving the Experience Quality of Indonesian Football Club Fans. Jurnal Aplikasi Manajemen, 17(3), 464–470. https://doi.org/10.21776/ub.jam.2019.017.03.10.

Samra, B., & Wos, A. (2015). Consumer in Sports: Fan Typology Analysis. Journal of Intercultural Management, 6(4-1), 263–288. https://doi.org/10.2478/joim-2014-0050.

Setiawan, Y., & Saraswati, T. (2017). Perilaku Konsumtif Penggemar Grup Idola JKT48 dalam Fanbase Wani: Studi Kasus terhadap 6 Anggota Fanbase Wani. Japanology, 5(2), 266–279.

Setiadi, J. N. (2003). Perilaku Konsumen: Perspektif Kontemporer pada Motif, Tujuan, dan Keinginan Konsumen. Jakarta: Prenadamedia Group.

Sulfiyanto, T. (2017). Ini 8 Suporter Paling Fanatik di Sepakbola Indonesia. Diakses pada tanggal 22 Juni 2020 di https://www.indosport.com/sepakbola/20170423/ini-8-suporter-paling-fanatik-di-sepakbola-indonesia/la-mania-persela-lamongan.

Tapp, A., & Clowes, J. (2002). From “Carefree Casuals” to “Professional Wanderers”: Segmentation Possibilities for Football Supporters. European Journal of Marketing, 36(11/12), 1248–1269. https://doi.org/10.1108/03090560210445164.

Tenenhaus, M., Vinzi, V. E., Chatelin, Y. M., & Lauro, C. (2005). PLS Path Modeling. Computational Statistics & Data Analysis, 48(1), 159–205.

Thorne, S., & Bruner, G. C. (2006). An Exploratory Investigation of the Characteristics of Consumer Fanaticism. Qualitative Market Research, 9(1), 51–72. https://doi.org/10.1108/13522750610640558.

Tokmak, G., & Aksoy, R. (2016). Factors Affecting Brand Loyalty in Football: An Application on "The Big Four" Football Clubs in Turkish Super League. International Review of Economics and Management, 4(3), 84–106. https://doi.org/10.18825/irem.01078.

Wicaksono, A. (2019). Klub dengan Jumlah Penonton Terbanyak di Liga 1 2019. Diakses pada tanggal 22 Juni 2020 di: https://databoks.katadata.co.id/datapublish/2020/02/28/klub-dengan-jumlah-penontonterbanyak-di-liga-1-2019

Wymer, W., & Rundle-Thiele, S. (2016). Supporter Loyalty: Conceptualization, Measurement, and Outcomes. Nonprofit and Voluntary Sector Quarterly, 45(1),1–29. https://doi.org/10.1177/0899764014564579.

Yoshida, M., Gordon, B., Nakazawa, M., & Biscaia, R. (2014). Conceptualization and Measurement of Fan Engagement: Empirical Evidence from a Professional Sport Context. Journal of Sport Management, 28(4), 399–417. https://doi.org/10.1123/jsm.2013-0199.

Yuniarti, Y., & Ariyanto, A. (2018). Pengaruh Serviscape tehadap Loyalitas Pelanggan Telkomsel. Jurnal Digest Marketing, 3(1), 15–22.




DOI: https://doi.org/10.30588/jmp.v10i2.756

Article Metrics

Abstract view : 2221 times
PDF - 13 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Asma'ul Khomsiyah, Sanaji Sanaji

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Creative Commons License
Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship is licensed under a Creative Commons Attribution 4.0 International License.
Based on a work at http://ejournal.up45.ac.id/index.php/maksipreneur.

Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship has been indexed/archived by:

DOAJGoogle Scholar Crossref Sinta EBSCO Essentials Garuda IOS Microsoft Academic ROAD Dimensions WorldCat ResearchBib Scilit logo OpenAIRE CORE Semantic Scholar EuroPub Publons

Journal of Maksipreneur: Management, Cooperative, and Entrepreneurship (JMP)

Organized by Management DepartmentUniversitas Proklamasi 45, Yogyakarta, Indonesia

Published by Universitas Proklamasi 45, Yogyakarta, Indonesia

Email: maksipreneurjurnal@gmail.com | jurnal.maksipreneur@up45.ac.id

ISSN (electronic): 2527-6638  ISSN (printed): 2089-550X