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Vol 8, No 2 (2019) Kualitas Layanan dan Kepuasan Pelanggan: Studi Eksplorasi atas Atribut Kualitas Layanan pada Fakultas Ekonomi Universitas Wijaya Kusuma Surabaya Abstract  PDF
Kristiningsih Kristiningsih, Adrianto Trimarjono
 
Vol 5, No 2 (2016) Peran Citra Merek, Nilai Pelanggan, dan Kualitas Persepsian terhadap Kepuasan Pelanggan: Sebuah Studi Kasus Abstract  PDF
Andriya Risdwiyanto, Saktya Ganes Saputra
 
Vol 6, No 2 (2017) Analisis Kinerja Pegawai guna Menunjang Kinerja Organisasi dalam Memberikan Pelayanan Masyarakat Abstract  PDF
Siti Noor Hidayati, Syamyudi Syamyudi
 
Vol 5, No 1 (2015) Analisis Kualitas Pelayanan E-KTP Menggunakan Metode Customer Satisfaction Index, Metode Service Quality, dan Importance Performance Analysis Abstract  PDF
Siti Noor Hidayati, Aris Puji Prasetyo
 
Vol 4, No 1 (2014) Analisis Pengaruh Kualitas Pelayanan Badan Pertanahan Nasional (BPN) terhadap Kepuasan Masyarakat di Daerah Istimewa Yogyakarta Abstract  PDF
Eny Sulistyowati
 
Vol 8, No 1 (2018) Keputusan Pembelian dan Kepuasan Konsumen Dipengaruhi Variabel Lokasi, Pelayanan, Kualitas Produk, Nilai Emosional, dan Disain Interior yang Berdampak pada Tingkat Pembelian Abstract  PDF
Bahri Bahri
 
Vol 3, No 2 (2014) Analisis Tingkat Kepuasan Nasabah terhadap Dimensi Kualitas Layanan pada BPR BDE Pakem Sleman dengan Pendekatan Importance-Performance Analysis Abstract  PDF
Andriya Risdwiyanto
 
Vol 3, No 2 (2014) Pengaruh Kualitas Layanan terhadap Kepuasan Konsumen pada Rumah Makan Bujang Abstract  PDF
Harly Hakubun, Djoko Wijono
 
Vol 4, No 2 (2015) Analisa Kualitas Layanan terhadap terhadap Kepuasan Nasabah di PT Bank Mandiri (Persero) Tbk. Cabang Sidoarjo Gedangan Abstract  PDF
Pierre Patarianto
 
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