Hidayati, Siti Noor, and Aris Puji Prasetyo. “Analisis Kualitas Pelayanan E-KTP Menggunakan Metode Customer Satisfaction Index, Metode Service Quality, Dan Importance Performance Analysis”. Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship 5, no. 1 (December 30, 2015): 117–133. Accessed December 22, 2024. https://ejournal.up45.ac.id/index.php/maksipreneur/article/view/149.