HIDAYATI, Siti Noor; PRASETYO, Aris Puji. Analisis Kualitas Pelayanan E-KTP Menggunakan Metode Customer Satisfaction Index, Metode Service Quality, dan Importance Performance Analysis. Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship, [S. l.], v. 5, n. 1, p. 117–133, 2015. DOI: 10.30588/jmp.v5i1.149. Disponível em: https://ejournal.up45.ac.id/index.php/maksipreneur/article/view/149. Acesso em: 27 jul. 2024.