PENGARUSUTAMAAN TEKHNOLOGI INFORMASI DALAM PELAYANAN PUBLIK UPAYA PENINGKATAN KINERJA INSTITUSI PUBLIK STUDI KASUS DI DINAS KOMINFO KOTA YOGYAKARTA DALAM PENGELOLAAN UPIK

Abstract

Since the first time UNDP popularized the concept of the good governance which begins with the distrust of this institution on the performance of all officials in third world countries. Efforts to create a good climate of Good Governance, it was included to share the transparency of information to the public on all matters, especially for the services, it is charged to the work unit called the “Unit Pelayanan Informasi dan Keluhan” or UPIK. This UPIK program is run as an effort to involve the community in helping the government functions that sometimes run slowly. This research shows that Governance which priorities the need for technology and Information through UPIK shows that Good Governance has been running well as the initial goal of this program. This well-known focus is on involving the community in the formulation or supervision of government policies through the provision of information services to the public on providing the inputs, critics, or even questions on government programs that have been implemented by the Yogyakarta City Government.