Perlindungan Konsumen Terhadap Kerugian Akibat Cacat Produk dan Tanggung Jawab Pelaku Usaha
DOI:
https://doi.org/10.30588/jhcj.v6i1.2585Keywords:
Consumer Protection, Product Defects, Business Operator Liability, Civil LawAbstract
The increasing complexity of products on the market has implications for the potential for consumers to suffer losses due to product defects, particularly in situations where there is an imbalance in the legal relationship between consumers and businesses. This study examines the forms of legal protection available to consumers who suffer losses due to product defects, analyzes the concept and limitations of business liability, and assesses the relevance and effectiveness of applicable legal regulations. This study is a normative legal study with a legislative and conceptual approach in the field of civil law and consumer protection law. The results of the study show that normatively, the Civil Code and Law Number 8 of 1999 have provided sufficient protection through mechanisms of default, unlawful acts, and specific regulations regarding the obligations of business actors. However, the effectiveness of this protection is still hampered by the practice of standard clauses, limitations on compensation, the complexity of the distribution chain, and the weak enforcement of dispute resolution decisions. This study emphasizes the importance of strengthening the implementation and enforcement of the law to ensure that consumer protection against losses due to product defects is realized effectively and fairly.
References
Artikel Jurnal
Abidin, Zainul, Mokh. Thoif, & Mokh. Thoif. “Perlindungan Hukum Konsumen Atas Ketidakjelasan Informasi Oleh Pelaku Usaha Dalam Perjanjian E-Commerce menurut Hukum Perdata dan Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen.” COURT REVIEW: Jurnal Penelitian Hukum 5, no. 6 (November 2025): 103–118. https://doi.org/10.69957/cr.v5i06.2079.
Alfisyahr, Nor. “Prinsip Strict Liability dalam Penyelesaian Sengketa Pencemaran dan Kerusakan Lingkungan Hidup Berbasis Keadilan: Studi Kasus PT Newmont Minahasa Raya.” Jurnal Hukum Lex Generalis 6, no. 11 (2025): 1-18. https://doi.org/10.56370/jhlg.v6i11.2177.
Andini, Muhammad Iqbal Asnawi, & Nur Asyiah. “Perlindungan konsumen terhadap informasi yang jelas tentang produk yang dikonsumsi.” Jurnal Ilmiah Mahasiswa – Meukuta Alam 6, no. 2 (November 2024): 249-258. https://doi.org/10.33059/majim.v6i2.10860.
Ariska, Dwi. “Pengembangan Industri Baru Terhadap Perekonomian Masyarakat.” Calory Journal : Medical Laboratory Journal 2, no. 1 (Maret 2024): 31-44. https://doi.org/10.57213/caloryjournal.v1i4.140.
As-Sabili, Farabi. “Analisis Perlindungan Hukum terhadap Pelaku Usaha dan Konsumen Atas Penjualan Barang Oplosan.” Aliansi: Jurnal Hukum, Pendidikan dan Sosial Humaniora 1, no. 6 (November 2024): 42-57. https://doi.org/10.62383/aliansi.v1i6.513.
Gultom, Rona Hinirim, et. al., “Strategi Penguatan Perlindungan Konsumen Digital dalam Transaksi E-Commerce Berbasis Analisis UU Perlindungan Konsumen dan UU ITE di Indonesia.” J-CEKI : Jurnal Cendekia Ilmiah 4, no. 6 (Oktober 2025): 282–293. https://doi.org/10.56799/jceki.v4i6.10088.
Hertanto, Sandrarina, & Gunawan Djajaputra. “Tinjauan Yuridis Terhadap Penyelesaian Wanprestasi dalam Perjanjian Jual Beli.” Unes Law Review 6, no. 4 (Juni 2024): 10368-10380. https://doi.org/10.31933/unesrev.v6i4.
Maulana, Rizki Ihdan, & Teddy Prima Anggriawan. “Implikasi Klausula Baku Terhadap Perlindungan Konsumen Dalam Pengembalian Barang.” Rewang Rencang : Jurnal Hukum Lex Generalis 6, No. 4 (2025): 1-14. https://doi.org/10.56370/jhlg.v6i4.1819.
Nasution, Hani Riadho, & Abd. Harris. “Kedudukan Konsumen dalam Hubungan Hukum dengan Pelaku Usaha di Indonesia.” Locus Journal of Academic Literature Review 4, no. 6 (September 2025): 470-484. https://doi.org/10.56128/ljoalr.v4i6.572.
Putra, Muhammad Septian Dwi, & Septira Putri Mulyana. “Perlindungan Hukum Terhadap Konsumen Atas Barang Tidak Sesuai Pesanan Melalui Marketplace.” Jurnal Commerce Law 5, no. 1 (Juni 2025): 234-241. https://doi.org/10.29303/commercelaw.v5i1.
Rahim, Ica Aprilia, & I Gusti Ngurah Dharma Laksana. “Perlindungan Hukum Terhadap Konsumen atas Cacatnya Produk yang diterimanya Dalam Perdagangan E-Commerce.” Jurnal Kertha Semaya 12, no. 2 (2024): 15-27. https://doi.org/10.24843/KS.2024.v12.i02.p02.
Sari, Intan Wulan, Ryanel Irzal, & Viola Audra Jhunia. “Perlindungan Hukum Terhadap Konsumen Dalam Membeli Barang yang Tidak Sesuai dengan Postingan di E-Commerce.” Sakato Law Journal 3, no. 2 (Juli 2025): 20-29. https://jurnal.umsb.ac.id/index.php/SLJ/article/view/7330/pdf.
Siahaan, Sahala Parlindungan, Hulman Panjaitan, & Hendri Jayad. “Perlindungan Konsumen Pada Transaksi E-Commerce Dalam Perspektif Azas Kebebasan Berkontrak.” Jurnal Hukum to-ra :Hukum Untuk Mengatur dan Melindungi Masyarakat 9, (2023): 291–312. https://www.ejournal.fhuki.id/index.php/tora/article/view/515.
Sinaga, Tuti Sarma, Irwan Budiman, & Tengku Heny Kartika. “Analisis Penyebab Produk Defect Selama Penyimpanan pada Perusahaan Manufaktur Plastik dengan Diagram Pareto dan Root Cause Analysis.” JUTIN : Jurnal Teknik Industri Terintegrasi 8, no. 2 (2024): 1714-1722. https://doi.org/10.31004/jutin.v8i2.41632.
Syaidatina, Ulfa, Umar Said Sugiharto. & Noorhuda Muchsin. “Perlindungan Konsumen atas Cacat Tersembunyi pada Barang yang dibeli dari Pelaku Usaha (Menurut KUHPerdata dan Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen).” DINAMIKA: Jurnal Ilmiah Ilmu Hukum 29, no. 1 (Januari 2023): 7060-7075. https://jim.unisma.ac.id/index.php/jdh/article/view/19517.
Buku
Mayasari, Iin, et al. Trend Perilaku Konsumen Konteks Indonesia. Jakarta Timur: Universitas Paramadina, 2020.
Meutia, Kardinah Indrianna, Bintang Narpati, & Dian Sudiantini. Bisnis Internasional Fakultas Ekonomi dan Bisnis. Banyumas: Penerbit CV. Pena Persada, 2022.
Skripsi
Apriana, Dika. “Perlindungan Konsumen Atas Pembelian Barang Cacat Tersembunyi Studi Kasus Putusan MA No. 265K/Pdt.Sus-BPSK/2013.” Skripsi, Universitas Esa Unggul, 2017).
Kinanti, Aninda Sekar. “Perlindungan Hukum Terhadap Konsumen Terkait Produk Cacat Tersembunyi di PT. Maxindo Internasional Nusantara Indah dalam Putusan Badan Penyelesaian Sengketa Konsumen Provinsi DKI Jakarta No. 002/A/BPSKDKI/IX/2012.” Skripsi, Universitas Jenderal Soedirman, 2017.
Sulo, Jaencie Petrus. “Analisis Perlindungan Hukum Bagi Konsumen Pada Cacat Produk.” Skripsi, Universitas Borneo Tarakan, 2024.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Cecep Tedy Siswanto, Lucia Setyawahyuningtyas
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with JHCJ agree to the following terms:
Authors retain copyright and grant the JHCJ right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License that allows others to share (copy and redistribute the material in any medium or format) and adapt (remix, transform, and build upon the material) the work for any purpose, even commercially with an acknowledgment of the work's authorship and initial publication in JHCJ.
Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in JHCJ. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
